Repairs are where self-management breaks down - and where trust in a manager is earned. Ours runs on vetted vendors, fair pricing and photos.
The industry's quiet profit center is repair markups. Our model doesn't work that way: vendor invoices flow through at cost, visible in your portal, and our compensation is the management fee - full stop. That alignment is why our vendors get volume pricing and our owners keep the difference.
Triage saves the rest: many tenant calls resolve with guidance before a truck rolls, and non-urgent work batches into fewer, cheaper visits.
Water where it shouldn't be, no heat in winter, security failures - dispatched now, owner notified. Everything else schedules on business logic.
No - invoices pass through at cost, in the portal, with photos. Ask any manager you interview this exact question and watch the pause.
Answered by our line, triaged by our rules - and no longer your problem. That's rather the point.